Since October 2022, specialist nurse Ghislaine Galtier, who is part of Professor Michel Galinier’s team, has been using CareLine Solutions to monitor heart failure patients at Toulouse University Hospital. From the outset, she was impressed by the tool’s robustness: “For me, it’s the most reliable platform for patient monitoring,” she says without hesitation.
Une solution paramétrable et pensée pour la réalité clinique
Ghislaine Galtier highlights the reliability of CareLine Solutions, which she believes is based in particular on a responsive algorithm that doesn’t miss a thing: “Thanks to the CareLine Solutions remote heart failure monitoring platform, we don’t miss any essential signals. Changes in weight or blood pressure are detected immediately, sometimes even before the patient notices them. This precision has allowed me, on more than one occasion, to intervene early and thus avoid deterioration or even emergency hospitalization.”
Another essential aspect for Ghislaine Galtier is CareLine Solutions’ ability to adapt to the needs of each patient. She explains: “The standard settings are already relevant, but we can use the sliders to adjust the settings according to each patient. This ability to fine-tune the thresholds, particularly for our patients with very low blood pressure or unusual heart rhythms, avoids unnecessary alerts while maintaining a high level of remote monitoring.”
She also finds other features indispensable in her daily work. For example, biological test results are automatically uploaded to the platform: “They are the only ones to offer this option integrated with alert management and trend curves. In practice, we receive an alert to tell us that the test results have arrived, and even a sub-alert if a marker is outside the norm. It’s really convenient and essential for quality patient care,” she insists, still amazed that she no longer has to contact laboratories to obtain essential results.
Another feature she considers crucial is the integrated reminders for therapeutic optimization. “I chose to have an alert sent 72 hours later to remind me to check on that patient. I believe CareLine Solutions is the only one to offer this feature, and it’s really ideal because it means I don’t have to rely on a notebook or an external alert system and therefore forget to do an important check,” she explains.
A reliable and user-friendly remote monitoring platform for daily tracking
The platform’s ergonomics also play a key role in its adoption. Ghislaine Galtier appreciates this interface, which makes it easier to read and lightens her daily mental load: “The platform is very clear to use, ergonomic, fluid, and simple, but very comprehensive. It provides quick access to patient histories, useful documents, and graphs with very detailed plots.”
The variety of equipment available allows it to be tailored to the patient’s profile: “The latest solution, which involves simply adding a Withings connected scale, without a smartphone, is really great, especially for elderly people or those who are not comfortable with digital tools. Weight data is automatically transmitted to the CareLine platform.”
CareLine Solutions also offers ready-to-use educational materials: booklets, fact sheets, and printable documents that can be easily sent to patients. She appreciates this support because it helps to reinforce autonomy and understanding of the treatment.
As she uses the system, she sees the tangible impact on patients. Many see remote monitoring as a safety net. “They say to me, ‘I knew you were going to call me,’” she says, amused by the patients’ habit of relying on alerts and remote support.
A CareLine team that is always attentive, responsive, and committed
Beyond the technology, what really impresses Ghislaine Galtier is her relationship with the CareLine team: “I always get a very quick response, almost within an hour, whether it’s a technical request, a clinical question, or a question about equipment.” This responsiveness is also evident in the management of equipment. “When I need equipment, it’s always dealt with within the day and we receive it extremely quickly,” she reports, still impressed by the speed of execution.
She also highlights the quality of communication, which she describes as fluid, transparent, and constructive: “I speak very openly with them, especially with Thierry Poux, my direct contact, with whom I have a real relationship of trust. This allows me to communicate my needs without filter and to see the solution evolve concretely over the weeks. This permanent link with the CareLine Solutions team contributes directly to the positive and continuous evolution of the solution.”